Own a Supplement Store?
Do you own a supplement store? We’ve heard all kinds of stories. Some healthcare providers have made it work but hate it. Others are struggling to manage the resources effectively. It’s a big job. Wouldn’t you rather focus your efforts on your primary business – taking care of patients?!
There are two questions you can ask yourself if you are considering a change:
- Could I serve my patients better by not serving them at all?
- Are hidden costs eating into my profit?
Could I serve my patients better by not serving them at all?
What if you could offer great service to your patients without doing the work yourself? You’ll see improvements in patient compliance and satisfaction when they can order and reorder online 24 hours a day, call toll-free or enroll in our popular Auto Ship program.
At Doctors Supplement Store customer service is paramount. We get compliments all the time from customers who tell us, “You just don’t get service like this anymore.” They’re delighted by our same-day shipping and “do what it takes” attitude.
We’ve also heard from many healthcare providers that their patients tell them how pleased they are that they made the change. Imagine bolstering your reputation with your patients by actually doing *less* work!
Are Hidden Costs Eating into My Profit?
To run and own a supplement store, you’re either spending hours yourself, stretching your already busy staff or paying a lot more by bringing on additional staff. And there are many subtle costs that affect your bottom line.
- Are you losing sales when you are out of stock?
- Do you ever throw away expired product?
- Do you know what percentage shipping and handling eats into your per item profit?
- Do you suffer any “shrinkage” from employee theft or errors?
- Do you inspect incoming product, compare contents to your order and take the time to properly rotate your stock?
- Have you spent time with a manufacturer figuring out a problem with an order?
- Have you dealt with a frustrated patient, whether he or she was justified or not?
- Have you ever paid extra for next-day shipping?
- Have you ever undercharged because a product price changed and you didn’t realize it?
- Do you know how much you spend to finance the inventory you stock?
- Do you track how much credit card fees cost you?
These challenges represent real costs. How much is your time worth? Doctors Supplement Store is optimized to address these challenges and many more. We can handle the ups and downs in volume, we manage the ordering and fulfillment processes and we do all the legwork with the manufacturers.
“Outsourcing” — A Smart Business Move
Outsourcing is extremely popular in the business world today. Companies of all sizes take stock of their “core competancies”, the aspects of their business that really matter and differentiate them from competitors, and then assess the benefits of paying other companies to provide non-core services at costs lower than what they can achieve on their own. Business outsourcing companies like Doctors Supplement Store specialize in a particular service and drive costs down through economies of scale. If you use a medical billing company or have a company that processes payroll checks, then you already understand the benefits of outsourcing.
Revenue growth: In addition to carefully managing our costs, we find that patients follow healthcare provider recommendations more fully when they have a convenient, one-stop place to shop. They also order faster and reorder more often.
(By the way, we are a 100% American company. Outsourcing with us does not mean jobs leaving the country. It just means the work isn’t being done in your office.)
Contact us today and we can help you determine if outsourcing an online supplement store makes sense for you.
Why You’ll Like Us Too
You can expect friendly, competent service every time you contact us. We are professionals, and we take our mission to serve you and your patients very seriously. We’ll give it to you straight and do everything we can to keep you satisfied. Of course, we’re not perfect. We make mistakes too. What you’ll appreciate is how we handle the occasional mistake and quickly make things right.
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